Comments on: How Not to do Customer Service http://code.deepinspace.net/2010/04/19/how-not-to-do-customer-service/?utm_source=rss&utm_medium=rss&utm_campaign=how-not-to-do-customer-service Mon, 09 Jan 2012 15:28:52 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: hrish http://code.deepinspace.net/2010/04/19/how-not-to-do-customer-service/comment-page-1/#comment-1605 hrish Tue, 25 May 2010 09:53:10 +0000 http://code.deepinspace.net/?p=89#comment-1605 @Sanjay - The code is a captcha - it should appear just beside the input box. It will be different each time you visit that page. Maybe you're not able to see it because of a browser issue - try Firefox 3 / 3.6 or IE 7/8 or Chrome. @Sanjay – The code is a captcha – it should appear just beside the input box. It will be different each time you visit that page. Maybe you’re not able to see it because of a browser issue – try Firefox 3 / 3.6 or IE 7/8 or Chrome.

]]> By: Sanjay http://code.deepinspace.net/2010/04/19/how-not-to-do-customer-service/comment-page-1/#comment-1604 Sanjay Tue, 25 May 2010 08:55:12 +0000 http://code.deepinspace.net/?p=89#comment-1604 You guys are lucky to have atleast raised a ticket on Indiaplaza, have been trying to raise a ticket for last half an hour but not able to do so, it asks for some code. Any ideas what it is? You guys are lucky to have atleast raised a ticket on Indiaplaza, have been trying to raise a ticket for last half an hour but not able to do so, it asks for some code. Any ideas what it is?

]]> By: hrish http://code.deepinspace.net/2010/04/19/how-not-to-do-customer-service/comment-page-1/#comment-1576 hrish Thu, 13 May 2010 08:25:40 +0000 http://code.deepinspace.net/?p=89#comment-1576 @Asha - Yes, This kind of "customer obsession" is what sets apart the new breed of stores like Flipkart from the traditional ones. The people who manage Indiaplaza, Indiatimes shopping etc should realize this and focus on these 2 aspects - 1. Become customer obsessed (and not in the manner of flooding people with promotional mailers that cannot be unsubscribed from) 2. Invest in building good online shopping software and not just kludge together some preconfigured solutions which works some of the time. @Asha – Yes, This kind of “customer obsession” is what sets apart the new breed of stores like Flipkart from the traditional ones.

The people who manage Indiaplaza, Indiatimes shopping etc should realize this and focus on these 2 aspects –

1. Become customer obsessed (and not in the manner of flooding people with promotional mailers that cannot be unsubscribed from)

2. Invest in building good online shopping software and not just kludge together some preconfigured solutions which works some of the time.

]]> By: Asha Tampa http://code.deepinspace.net/2010/04/19/how-not-to-do-customer-service/comment-page-1/#comment-1575 Asha Tampa Thu, 13 May 2010 08:03:46 +0000 http://code.deepinspace.net/?p=89#comment-1575 I would like to mention Flipkart's customer service here - I purchased a book from them some time back, and for some reason the page got stuck and though the money was debited from my account, I did not get a "Payment Successful" page. Being a newbie to online purchasing, I panicked and sent a mail to their customer service team - and received a prompt reply within less than 4 hours, stating the payment was successful, and my book would be shipped asap. This simple response was enough to make me a trusted customer of Flipkart. If anyone from Indiaplaza is reading this, I would suggest you take this as an example. I would like to mention Flipkart’s customer service here – I purchased a book from them some time back, and for some reason the page got stuck and though the money was debited from my account, I did not get a “Payment Successful” page. Being a newbie to online purchasing, I panicked and sent a mail to their customer service team – and received a prompt reply within less than 4 hours, stating the payment was successful, and my book would be shipped asap. This simple response was enough to make me a trusted customer of Flipkart. If anyone from Indiaplaza is reading this, I would suggest you take this as an example.

]]> By: hrish http://code.deepinspace.net/2010/04/19/how-not-to-do-customer-service/comment-page-1/#comment-1528 hrish Wed, 21 Apr 2010 12:25:59 +0000 http://code.deepinspace.net/?p=89#comment-1528 @Avinasha : Thanks. Yes, online stores are growing like weeds in India, especially bookstores. Most of their payment systems are in shambles with regards to error handling and usability, not to mention their customer support. The bookstores I have personally had a very good experience with are Flipkart.com and Infibeam.com @Avinasha : Thanks. Yes, online stores are growing like weeds in India, especially bookstores. Most of their payment systems are in shambles with regards to error handling and usability, not to mention their customer support.

The bookstores I have personally had a very good experience with are Flipkart.com and Infibeam.com

]]> By: Avinasha http://code.deepinspace.net/2010/04/19/how-not-to-do-customer-service/comment-page-1/#comment-1527 Avinasha Wed, 21 Apr 2010 10:30:51 +0000 http://code.deepinspace.net/?p=89#comment-1527 Hai I am a friend of Andy. I liked your post very much. I would like to add a lot of other indian services which we have to use but they suck bigtime. I had a very bad experience with CCAVENUE which is one of the top gateways handling Indian currency. There support even though responsive delay the processing of all requests. Finding a very good gateway to handle indian currecy is becoming very hard for me.. have to stick to CCAVENUE :( hope the situation improves quickly Hai I am a friend of Andy. I liked your post very much. I would like to add a lot of other indian services which we have to use but they suck bigtime.

I had a very bad experience with CCAVENUE which is one of the top gateways handling Indian currency. There support even though responsive delay the processing of all requests. Finding a very good gateway to handle indian currecy is becoming very hard for me.. have to stick to CCAVENUE :(

hope the situation improves quickly

]]> By: Aniruddha http://code.deepinspace.net/2010/04/19/how-not-to-do-customer-service/comment-page-1/#comment-1526 Aniruddha Wed, 21 Apr 2010 10:13:22 +0000 http://code.deepinspace.net/?p=89#comment-1526 best of luck man....:D best of luck man….:D

]]> By: Tweets that mention Hrishikesh Barua | code@deepinspace » How Not to do Customer Service -- Topsy.com http://code.deepinspace.net/2010/04/19/how-not-to-do-customer-service/comment-page-1/#comment-1525 Tweets that mention Hrishikesh Barua | code@deepinspace » How Not to do Customer Service -- Topsy.com Wed, 21 Apr 2010 09:30:33 +0000 http://code.deepinspace.net/?p=89#comment-1525 [...] This post was mentioned on Twitter by Hrishikesh Barua. Hrishikesh Barua said: New post - http://code.deepinspace.net/2010/04/19/how-not-to-do-customer-service/ [...] [...] This post was mentioned on Twitter by Hrishikesh Barua. Hrishikesh Barua said: New post – http://code.deepinspace.net/2010/04/19/how-not-to-do-customer-service/ [...]

]]> By: hrish http://code.deepinspace.net/2010/04/19/how-not-to-do-customer-service/comment-page-1/#comment-1524 hrish Wed, 21 Apr 2010 05:52:21 +0000 http://code.deepinspace.net/?p=89#comment-1524 Not yet - a ticket has been raised :) Not yet – a ticket has been raised :)

]]> By: Aniruddha http://code.deepinspace.net/2010/04/19/how-not-to-do-customer-service/comment-page-1/#comment-1523 Aniruddha Wed, 21 Apr 2010 04:38:34 +0000 http://code.deepinspace.net/?p=89#comment-1523 So did u get your money back? So did u get your money back?

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